Shipping policy

Order Fulfillment
All orders are processed and fulfilled within 72 hours of being placed (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times

• Standard shipping times may vary depending on your location and carrier, but are generally estimated at 2–7 business days.
• Please note that delivery times are estimates only and cannot be guaranteed. Delays may occur due to carrier issues, customs processing, or events beyond our control.

Local Pickup & Delivery

• Local pickup and delivery options are available.
• To arrange a pickup or delivery, please email us at sip@saelateaco.com with your preferred date, time, and location. We’ll confirm with you within 12–24 hours.

Shipping Costs

• Shipping fees are calculated at checkout and may vary based on order size, weight, and destination.
• Any applicable taxes, duties, or customs fees are the responsibility of the customer.

Risk of Loss

• Once your order has been handed to the carrier, title and risk of loss pass to you. Saela Tea Co. is not responsible for lost or damaged packages after this point.

Questions About Shipping
If you have any questions about your order, delivery times, or local pickup, please email us at sip@saelateaco.com We’re happy to help!