Terms of service

OVERVIEW

Welcome to Saela Tea Co.!
The terms “we,” “us,” and “our” refer to Saela Tea Co.. By using our website and services, you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, please do not use our Services.

Our website and store, powered by Shopify, provide you with curated products and information (the “Services”). These Terms describe your rights and responsibilities when using our Services, including warranties, limitations of liability, and other important legal information. In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/bwcdxj-wx/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/bwcdxj-wx/privacy_policy).

1. Access and Account

  • You must be the age of majority in your state/province to use our Services.
  • You are responsible for providing accurate information when placing orders, including billing, shipping, and contact details.
  • You are responsible for your account credentials and all activity on your account. Accounts may not be transferred, sold, or shared.

2. Our Products

  • We aim to represent our products accurately, but colors, textures, or appearances may vary depending on your device.
  • Descriptions may change, products may be discontinued, and quantities may be limited at our discretion.

3. Orders

  • Placing an order is an offer to purchase. Orders are accepted only when confirmed by Saela Tea Co.
  • Payment must be processed before acceptance. Review orders carefully; cancellations may not be possible after acceptance.
  • Purchases are for personal use only, not for resale or export.
  • Returns or exchanges are handled according to our Refund Policy.

4. Prices and Billing

  • Prices, discounts, and promotions may change without notice.
  • Prices at checkout are final and may not include taxes, shipping, or import fees.
  • You agree to provide accurate, up-to-date payment and account information and are responsible for payment of all charges.

5. Shipping and Delivery

  • Orders are fulfilled within 72 hours. Delivery times are estimates and not guaranteed.
  • Once items are handed to the carrier, risk of loss passes to you.
  • Local pickup and delivery options are available—please email us to arrange a time.

6. Intellectual Property

  • All content, trademarks, logos, images, and designs on our site are owned by Saela Tea Co. or our licensors.
  • Use of our Services is for personal, non-commercial purposes only.
  • Unauthorized use of our content or trademarks is prohibited.

7. Optional Tools

  • We may provide access to third-party tools, which are offered “as is” without warranties.
  • Use of these tools is at your own risk, and we are not responsible for their functionality or content.

8. Third-Party Links

  • Our Services may include links to third-party sites. We are not responsible for their content, products, or services.
  • Any transactions with third-party sites are solely between you and the third party.

9. Relationship with Shopify

  • Saela Tea Co. is powered by Shopify, but all purchases are made directly with us. Shopify is not responsible for any aspect of your order.

10. Privacy Policy

  • Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy.
  • Information may be shared with Shopify and other service providers as needed to provide and improve our Services.

11. Feedback

  • By submitting feedback, you grant Saela Tea Co. a perpetual, worldwide, royalty-free license to use it.
  • You represent that you own or have rights to any submitted feedback.
  • We are not obligated to maintain confidentiality or compensate you for feedback.

12. Errors and Omissions

  • We strive for accuracy but reserve the right to correct errors in product descriptions, pricing, and promotions.

13. Prohibited Uses

You may not use our Services to:

  • Violate laws or intellectual property rights
  • Harass or harm others
  • Transmit false or misleading information
  • Upload viruses, malware, or use automated tools to access the site
  • Spam or send unauthorized promotional material

We may suspend or terminate accounts that violate these rules.

14. Agents

  • Any software or service acting on your behalf (an “Agent”) must identify itself and comply with Section 14 requirements.
  • Unauthorized use of Agents may result in account suspension.

15. Termination

  • We may terminate your access at any time without notice. You remain liable for amounts due up to termination.
  • Sections covering Intellectual Property, Feedback, Disclaimers, Liability, Indemnification, and Governing Law survive termination.

16. Disclaimers

  • Services and products are provided “as is” and “as available.”
  • We disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose.

17. Limitation of Liability

  • To the fullest extent permitted by law, Saela Tea Co. and affiliates are not liable for any direct or indirect damages arising from use of our Services or products.

18. Indemnification

  • You agree to indemnify Saela Tea Co., Shopify, and affiliates from claims or damages resulting from your use of our Services or violation of these Terms.

19–23. Miscellaneous

  • Severability: If part of these Terms is unenforceable, the rest remains valid.
  • Waiver/Entire Agreement: These Terms and referenced policies are the entire agreement.
  • Assignment: You may not transfer these Terms without our consent.
  • Governing Law: Governed by the courts in the jurisdiction where Saela Tea Co. is headquartered.
  • Headings: Used for convenience and do not affect interpretation.

24. Changes to Terms

  • We may update these Terms at any time by posting changes on our website.
  • Continued use of the Services constitutes acceptance of any updates.

25. Contact Information

Questions about these Terms? Email us at sip@saelateaco.com.